Sometimes we'll need to contact you regarding the custom details of your order. Make sure we're not in your spam folder!

We are likely contacting you regarding the quality of your photo submission. We're trying to help you get the best quality product!

If we do not receive a response within 48hrs, we will take that as an approval to move forward with the original photo(s) submitted.

If you ordered an item with customized text, we will use the exact writing from the personalization box. Double check that it's correct!

If there has been a mistake that you'd like us to update, please contact us at hello@sunkissedpartyco.com within 24hrs of your order being placed!

We will do our best to update, but this is not guaranteed.

We are incredibly quick with our turnaround time. We've likely already started working on your custom order!

For photo submission products, we spend a majority of our time going back and forth to help you achieve a great photo, therefore we do not accept cancellations.

If you've already submitted a photo for your order, we are unable to change it due to our quick turnaround time.